SHIPPING & RETURNS
Shipping Policy
All our products are shipped from our central warehouse located in Germany. For customers across Europe, we offer fast and reliable delivery within 4 to 5 business days. For customers in the USA, orders are shipped via international logistics partners and typically arrive within 8 to 10 business days. We ensure secure packaging and timely dispatch to provide a smooth delivery experience globally.
Return & Exchange Policy
We offer a 10-day return policy exclusively for products that arrive damaged or defective. To initiate a return, customers must contact us within 10 days of delivery along with clear photos of the damaged product. Once the damage is verified, we will process the return and issue a full refund or replacement, as per the customer's preference. Please note that returns are not accepted for reasons other than damage.